Refund policy

Return & Refund Policy

Company Name: BARDEN PTY. LTD.

Address: 92 Frederick St, Maylands SA 5069, Australia

Support Email: [email protected]

Website: http://e9mrkw-fm.myshopify.com/

At BARDEN PTY. LTD., customer satisfaction is our highest priority. We want you to love your home furniture and decor, whether you purchased a desk, accent cushion, or sofa. This Return & Refund Policy outlines your rights and requirements under Australian Consumer Law (ACL) and our store standards.

1. 30-Day Change of Mind Returns

We offer a 30-day return window from the date of delivery for change-of-mind purchases, subject to the following conditions:

  • Desks & Hard Furniture: Must be unassembled, unused, and returned in their original packaging with all hardware, tools, and instruction manuals included.

  • Cushions & Soft Furnishings: Must be unused, unwashed, and returned in their original packaging with all product tags attached.

  • Sofas & Upholstered Furniture: Must be unused, in pristine condition, free of pet hair or stains, and in original protective packaging.

2. Non-Returnable & Excluded Items

The following items are not eligible for change-of-mind returns:

  • Customized or made-to-order sofas, desks, or cushion covers.

  • Items marked as "Final Sale" or "Clearance" at the time of purchase.

  • Furniture that has been fully or partially assembled, unless defective under Australian Consumer Law.

3. Australian Consumer Law (Damaged or Defective Items)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If your desk, cushion, or sofa arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery at [email protected] with proof of purchase and clear photographs/videos of the defect.

4. Return Process

  1. Submit Request: Email our support team at [email protected] with your order number, photo evidence (if applicable), and reason for return.

  2. Receive Authorization: Once approved, we will send you Return Merchandise Authorization (RMA) instructions and the return shipping address.

  3. Dispatching Item: Securely package the item in its original box/wrapping to prevent damage during transit.

5. Return Shipping Costs

Important Note on Shipping Charges:

For change-of-mind returns, the customer is responsible for all return shipping fees. For bulky items such as desks and sofas, specialized freight return fees may apply. Original delivery fees are non-refundable. If the return is due to a manufacturing fault, damage in transit, or incorrect item delivery, BARDEN PTY. LTD. will cover all freight and pickup costs.

6. Refund Processing

Once your returned item is received and inspected at our warehouse:

  • We will send an email notification confirming receipt and inspection results.

  • Approved refunds will be processed back to your original payment method within 5–10 business days.

Contact Information

If you have any questions regarding our Return and Refund Policy, please reach out to us: